FAQs
Frequently Asked Questions (FAQs)
Below you’ll find answers to the most common questions about ordering, delivery, payments, and our sofas. If you need any further help, please don’t hesitate to contact our team.
1. Where are you based and do you deliver across the UK?
We are a UK-based, family-run business located in Bedfordshire. We provide delivery across the whole of the UK, including England, Scotland and Wales (postcode surcharges may apply to certain areas).
2. How long have you been selling sofas?
We have over 10 years of experience supplying quality sofas to customers throughout the UK. Our experience helps us understand what works best for UK homes.
3. Do you offer free delivery?
Yes, we offer free UK delivery on selected products. For some postcodes, a delivery surcharge applies. Full delivery details and charges can be found on our Delivery Information page.
4. Where will my sofa be delivered to?
Standard delivery is made to the ground floor main entrance of your property.
For added convenience, we also offer an optional two-man delivery service, which includes delivery to a room of your choice, basic setup, and removal of packaging.
5. How much is the two-man delivery service?
The optional two-man delivery service is available for an additional £35. This service is ideal if you require assistance placing the sofa inside your home.
6. How long does delivery take?
Delivery times may vary depending on your location and product availability. As we stock the majority of our products, delivery can often be arranged quickly. Our team will confirm delivery details with you after ordering.
7. What payment methods do you accept?
We accept several payment options, including Cash on Delivery for certain deliveries. In some cases, a small deposit via PayPal may be required to secure your order.
8. Do your sofas come with a warranty?
Yes, we are proud to offer an extended 24-month structural warranty on all our sofas. This covers the internal frame and construction, providing you with double the peace of mind. Additionally, your purchase includes a 12-month warranty on upholstery, fabrics, and foam integrity, ensuring your home stays comfortable and protected.
9. What if my sofa does not fit into my home?
Are you not Sure? Please use our app SOFA FIT CHECKER
It is the customer’s responsibility to ensure the sofa will fit through doorways, hallways, staircases, and into the intended room. If delivery cannot be completed due to access issues, delivery charges may still apply to cover our costs.
We strongly recommend measuring all access points before placing your order.
10. Do you stock the sofas shown on your website?
Yes, we stock the majority of the products listed on our website, allowing us to offer faster and more reliable delivery.
11. Do you supply other traders or offer wholesale prices?
Yes, in addition to retail customers, we also supply other traders and can offer competitive wholesale pricing. Please contact us directly for more information.
12. What happens if I have a problem after delivery?
Customer satisfaction is very important to us. We have a dedicated after-sales team ready to assist with any queries or issues and will always aim to resolve them as quickly as possible.
13. How can I contact you?
You can contact us via our website contact form or by using the contact details provided on our Contact Us page. Our team is always happy to help.
If you have any questions not answered here, please get in touch — we’re here to make your sofa buying experience simple and stress-free.