Privacy Policy
This Privacy Policy explains how MK Sofas Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use our website www.sofamall.co.uk. We are committed to safeguarding your privacy and handling your data transparently and responsibly, in accordance with UK data protection laws, including the UK GDPR.
1. Our Commitment to Your Privacy
Your privacy is important to us. Any personal information we collect is used solely to process your orders, provide customer support, and improve your experience on our website. We do not sell, rent, or trade your personal data to third parties.
2. Registration & Accounts
You are not required to create an account to browse our website. An account is only necessary if you choose to place an order or wish to store your details for future purchases.
When you create an account, we may collect:
Your name
Email address
Contact telephone number
Address details are not required at registration and will only be requested when you place an order.
You may update or deactivate your account at any time by accessing My Account or contacting us directly.
3. Orders & Payments
When you place an order, we collect information necessary to fulfil your purchase, including:
Name
Billing and delivery address
Email address and telephone number
Payment details
Payment information is processed securely by trusted third‑party payment providers (such as PayPal or card payment gateways). We do not store your full card details on our systems.
We use this information only for:
Processing payments
Delivering your order
Contacting you if there is an issue with your order
4. How We Use Your Information
We use your personal information to:
Process and deliver orders
Communicate with you about your purchase
Provide customer and after‑sales support
Send service‑related notifications
Send marketing communications only if you have opted in
Your information is never used for purposes unrelated to your interaction with MK Sofas Ltd.
5. Marketing & Newsletters
When registering or placing an order, you may choose to opt in to receive marketing emails, including special offers and product updates.
You can unsubscribe at any time by:
Clicking the unsubscribe link in any email
Contacting us directly via our website
Service‑related emails (such as order confirmations or delivery updates) are essential and cannot be opted out of while an account or order is active.
6. Information Sharing & Disclosure
We only share your personal information with trusted third parties where necessary to complete your order, such as:
Delivery and logistics providers
Payment processing services
These third parties are strictly prohibited from using your information for any purpose other than fulfilling their contracted service.
We do not share your personal data with advertisers or unrelated third parties.
7. Cookies
Our website uses cookies to:
Ensure proper website functionality
Improve user experience
Analyse website traffic in an aggregated, anonymous form
Cookies do not store sensitive personal or payment information. You can control cookie preferences through your browser settings.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data. Sensitive information is encrypted using SSL (Secure Socket Layer) technology during transmission.
While we follow industry‑standard security practices, no method of online transmission or storage is completely secure. We therefore cannot guarantee absolute security but continually review and improve our safeguards.
Access to personal data is restricted to authorised staff only.
9. Links to Other Websites
Our website may contain links to third‑party websites. Once you leave our site, we are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
10. Business Transfers
In the event that MK Sofas Ltd undergoes a business transition (such as a merger, acquisition, or sale of assets), customer information may be transferred as part of that transaction. You will be notified of any such change where required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email or website notice.
12. Legal Disclosure
We may disclose personal information if required to do so by law, court order, or legal process, or where we believe disclosure is necessary to protect our rights or comply with legal obligations.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the Contact Us page on our website.
MK Sofas Ltd